1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.
2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.
3️⃣ Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.
4️⃣ Please limit excluded categories to no more than 5, and we recommend listing multiple favorite IPs or colors — requests for only one specific IP or color may not be fully guaranteed, as many items come in mixed assortments and we want to keep your surprise box fun and full of variety💕!

1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.
2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.
3️⃣ Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.
4️⃣ Please limit excluded categories to no more than 5, and we recommend listing multiple favorite IPs or colors — requests for only one specific IP or color may not be fully guaranteed, as many items come in mixed assortments and we want to keep your surprise box fun and full of variety💕!

📢 Holiday Notice!

1️⃣ Holiday Date: Feb 14 – Feb 24 (UTC+8)
➤ Our website will remain OPEN, and orders can be placed as usual.
➤ All shipments will be temporarily paused during this period.

2️⃣ Processing & Shipping Timeline
➤ Gift box packing and shipment will be delayed by approximately 7–10 business days.
➤ All orders will be processed and dispatched in order after the holiday once courier services resume.

3️⃣Early WhatsApp Video Requests accepted until Feb 12 (UTC+8). After Feb 12, we will no longer be able to arrange early video sending due to holiday preparation.

*Customer service will be available at limited times during the holiday.

Payment & Tax

Welcome to Crystaira, where you can enjoy the fun of discovering surprise Mystery Scoop products. Each scoop is randomly selected, carefully packaged, and filled with unexpected treasures waiting to be revealed.

We offer a variety of secure payment methods and provide clear explanations of our shipping and tax policies to ensure your shopping experience is transparent, joyful, and convenient.

Payment Methods
  • Credit and Debit Cards: We accept a variety of major credit and debit cards, including VISA, MasterCard, Maestro, JCB, American Express, Diners Club, and Discover.
  • PayPal: For a safer and more convenient payment experience, you can choose to pay via PayPal.

Tax Policies
  • General Tax Policy: Currently, we do not charge taxes in most countries. However, in some countries/regions, customs may impose taxes on certain types of imported goods based on specific quantities and values. Other countries' customs might not adopt this practice. It is your responsibility to understand and comply with the specific tax arrangements of your country/region.
  • Duties and Import Taxes: For international orders, the recipient may need to pay duties and import taxes. These charges are determined by the customs of your country based on the type and value of the goods and must be paid by the recipient upon arrival of the goods. Please note that taxes and duties are the responsibility of the customer.
Additional Information
  • Currency Fluctuations: Since all transactions on our website are conducted in US dollars, we are not responsible for losses caused by currency fluctuations. By placing an order, you acknowledge and accept all risks associated with international currency fluctuations.
  • Payment Verification: Orders must be verified and accepted before shipping. We will check our PayPal account and only arrange for shipment once we have confirmed receipt of payment.
Security
  • Data Protection: We use the latest SSL encryption technology to protect the security of your personal and payment information.
  • Privacy Protection: We are committed to protecting your privacy and will not share any of your information without authorization.

If you encounter any issues during the payment process or have questions about taxes, please do not hesitate to contact our customer service team at help@crystaira.com. At Crystaira, we strive to provide each customer with an enjoyable shopping experience. Thank you for your trust and support!

Information

Help Center

Contact us

Email: help@crystaira.com

Whatsapp: +86 134 3487 5621
Copyright © Crystaira

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