To ensure smooth customs clearance and successful delivery, please provide your PCCC, full Korean-written address (도로명주소), and the full name in Korean registered with your PCCC (한글 성함) in the order notes or by email after placing your order.
Missing information may delay shipping.
Thank you! 💗✨
Every order packing video will be posted on all three platforms below:
TikTok (randomly posted on ONE of our official accounts):
@crystairascooops
@crystairascooops1
@franccca0426
Instagram (official account):
@franccca0426
YouTube (official channel):
@Francaaa0426
📌 Please note:
Your video will be posted on TikTok, Instagram, and YouTube at the same time,
but on TikTok it will be uploaded to one random official account, not all three.
Packing videos are arranged based on shipping time, not order number.
Some orders may require extra preparation (such as special requests or specific IP restocks), so the timeline may vary slightly.
✨ Video Delivery Time:
Your packing video will be completed within 15–20 business days after shipment.
📦 Please kindly note:
Due to our current order volume and scheduled posting on social media, your package may arrive before your packing video is posted online.
We truly appreciate your patience and understanding 💛
Shipping times depend on whether your order includes a packing video:
✨ Mystery Scratch Challenge ✨
Ready to scratch and reveal your lucky surprise? 💫
Our Mystery Scratch Challenge is a fun and exciting way to unlock a hidden surprise from Crystaira! Each scratch reveals 1 randomly selected item from our current surprise collection — carefully chosen to be cute, practical, and full of happy little moments. 💖🎀🌈
✨ Current Surprise Pool
We currently offer 12 fixed surprise categories, with products randomly selected from the collection. New items may be added over time to keep the experience fresh and exciting!
✨ More Fun with Lucky Scoop
Mystery Scratch Challenges are designed to pair perfectly with Lucky Scoop orders for a more complete and exciting surprise experience. Combining scoops + scratch challenges creates even more reveal moments, bonus fun, and lucky surprises during packing. 🍀
✨ Purchase Information
To provide the best experience, Mystery Scratch Challenges are currently available:
• with any Lucky Scoop order
OR
• in bundles of 2 or more scratch challenges
Single scratch challenge orders are not available at this time.
💌 Make It More Personal
You’re welcome to leave a note with your order to share your favorite colors, characters, or themes. While specific items cannot be guaranteed, we’ll do our best to make your surprise feel extra special for you!
⚠️ Important Notes
• This is a blind surprise product revealed through a scratch challenge.
• All results are random and specific items are not guaranteed.
• We will try our best to consider your preferences.
• If you are not comfortable with surprise-style products, please do not place an order.
• Orders placed by minors are considered to have parental or guardian consent.
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