1️⃣ Holiday Date: Feb 14 – Feb 24 (UTC+8)
➤ Our website will remain OPEN, and orders can be placed as usual.
➤ All shipments will be temporarily paused during this period.
2️⃣ Processing & Shipping Timeline
➤ Gift box packing and shipment will be delayed by approximately 7–10 business days.
➤ All orders will be processed and dispatched in order after the holiday once courier services resume.
3️⃣Early WhatsApp Video Requests accepted until Feb 12 (UTC+8). After Feb 12, we will no longer be able to arrange early video sending due to holiday preparation.
*Customer service will be available at limited times during the holiday.
To ensure smooth customs clearance and successful delivery, please provide your PCCC, full Korean-written address (도로명주소), and the full name in Korean registered with your PCCC (한글 성함) in the order notes or by email after placing your order.
Missing information may delay shipping.
Thank you! 💗✨
Every order packing video will be posted on all three platforms below:
TikTok (randomly posted on ONE of our official accounts):
@crystairascooops
@crystairascooops1
@franccca0426
Instagram (official account):
@franccca0426
YouTube (official channel):
@Francaaa0426
📌 Please note:
Your video will be posted on TikTok, Instagram, and YouTube at the same time,
but on TikTok it will be uploaded to one random official account, not all three.
Packing videos are arranged based on Shipping Time, not Order Number.
Some orders may require extra preparation, such as:
special requests
specific IP restocks
Because of this, videos are edited and posted after shipment, following our posting schedule.
👉 In most cases, your video will be posted about 2–3 weeks after your order is shipped.
Due to our current order volume, packing videos are shared on social media by schedule,
so we can’t always guarantee the video will be posted before delivery.
Thank you so much for your understanding 💛
Yes, absolutely!
If you’d like to see your packing video earlier,
feel free to contact us via email or WhatsApp 💬
Email: help@crystaira.com/Whatsapp: +86 134 3487 5621
✨ We’ll be happy to send your video to you privately on WhatsApp first, and the social media post will follow our regular schedule.
📌 Please kindly note:
Video editing takes a little time —
early requests usually take about 3–5 business days to arrange.
Thank you for your patience and support 💖
✨ New Arrival: Mystery Scratch Card ✨
Ready to scratch and reveal your lucky surprise? 💫
Our Mystery Scratch Card is a fun and exciting way to discover a hidden surprise! Each card reveals a secret item selected from our catalog — carefully chosen by Crystaira to be cute, practical, and full of joy.
✨ Always something new to discover
We currently offer 15 different surprise options, and we’ll continue adding new items over time — so every scratch stays fresh, exciting, and full of anticipation. 💖🎀🌈
Scratching isn’t just revealing a prize — it’s a little moment of happiness. Treat yourself, or surprise someone special, because a tiny mystery can brighten any day.
💌 Make It More Personal
You’re welcome to leave a note with your order to share your favorite colors or themes.
While specific items can’t be guaranteed, we’ll do our best to make your Mystery Scratch Card feel extra special for you.
⚠️ Important Purchase Information
This product is a blind surprise item revealed through a scratch card.
We will try our best to consider your preferences, but results are random and not guaranteed.
If you are not comfortable with surprise-style products, please do not place an order.
Orders placed by minors are considered to have parental or guardian consent.
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