1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.
2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.
3️⃣ Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.
4️⃣ Please limit excluded categories to no more than 5, and we recommend listing multiple favorite IPs or colors — requests for only one specific IP or color may not be fully guaranteed, as many items come in mixed assortments and we want to keep your surprise box fun and full of variety💕!

1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.
2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.
3️⃣ Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.
4️⃣ Please limit excluded categories to no more than 5, and we recommend listing multiple favorite IPs or colors — requests for only one specific IP or color may not be fully guaranteed, as many items come in mixed assortments and we want to keep your surprise box fun and full of variety💕!

Chinese New Year Holiday Notice❗

1️⃣ Holiday Date: Feb 15 – Feb 23
➤ Our website stays OPEN and orders can be placed as usual.
➤ Shipping will be PAUSED during the holiday, and orders will ship from Feb 24 in order.

2️⃣ Shipping Timeline
➤ Orders placed on or before Feb 7 will be shipped before the holiday — if you’d like your order to be shipped before the holiday, please place your order by Feb 7.
➤ Orders placed after Feb 7, including those during the holiday, will be shipped after Feb 24 in order — for earlier post-holiday shipping, we recommend ordering as soon as possible.

3️⃣ Packing Videos
➤ Packing videos will CONTINUE to be edited and posted on social media as scheduled.
➤ Requests for early WhatsApp video sending must be submitted by Feb 12.

💬 Customer service will be available at limited times during the holiday. Pls contact us via email or WhatsApp.

CONTACT US

Email: help@crystaira.com
Whatsapp: +86 134 3487 5621
 

Information

Help Center

Contact us

Email: help@crystaira.com

Whatsapp: +86 134 3487 5621
Copyright © Crystaira

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