Shipping Policy
Shipping Time & Cost
| Destination | United States | Britain, France, Germany | Other |
|---|---|---|---|
| Shipping Time | 4-9 business days | 3-7 business days | 6-10 business days |
| Shipping Fee | Worldwide Free Shipping Over $59 | ||
| Shipping Methods | Air Freight | ||
| Last-mile Carrier | Carriers vary by destination: USPS for US, DHL for EU, etc. |
||
Shipping time refers to the time it takes for a package to travel from the shipping origin to the destination.
Additional Information
About Delivery
- Weekday Delivery: Generally, local logistics deliver only on business days (Monday to Friday). To ensure your package is delivered safely and on time, we recommend choosing an address that can receive packages on weekdays. Please keep your phone on as the carrier may contact you for delivery updates.
- Address and Contact Information: Ensure that the delivery address and phone number you provide are correct. If we find missing or unclear information, such as a phone number or address, your order will be held for 5 business days. If the information is not completed within this period, the order will be canceled and refunded.
- Not Received but Delivered: If your order status shows as delivered but you have not received your package, please contact us within 1 week. Carriers may not accept inquiries about deliveries that occurred more than a week ago.
- Address Change After Shipment: Once an order has shipped, the delivery address cannot be changed. Please double-check your address details when placing your order to ensure accuracy.
- Non-Deliverable Addresses: PO Boxes and Military Addresses: We do not deliver to PO Boxes or military addresses (APO, FPO). Please provide a physical address for delivery.
Impact of Chinese Public Holidays
- Holiday Delays: Please note that during China's official public holidays, such as the Chinese Lunar New Year (usually in February), Labor Day (May 1st), and National Day (October 1st), all delivery times may be affected. Our suppliers and logistics operations will be disrupted, which could lead to delays of 3-4 days or even longer. We apologize for any inconvenience during these periods and appreciate your patience.
Other
- Logistics Timing Reference: All mentioned logistics times are for reference only. The actual transportation time may vary depending on the logistics company.
Disclaimer
Crystaira is not responsible for the following situations:
- Incorrect or Incomplete Information: We are not responsible if incorrect or incomplete delivery address or contact information provided by the customer leads to delivery issues or returns.
- Unattended Delivery: We deliver to the address you provide, but we are not liable for any loss that occurs if you authorize leaving the package at the door, yard, or other unsecured locations. Therefore, we strongly recommend that you personally sign for the delivery.
- Natural Disasters or Force Majeure: We are not liable for delays or damage caused by natural disasters such as earthquakes, floods, storms, or other uncontrollable events like wars or strikes.
- Third-Party Logistics Issues: We are not responsible for internal errors, delays, or package loss during transit caused by third-party logistics providers, unless it is due to our fault.
- Customs Duties and Import Taxes: WE DO NOT COVER ANY CUSTOMS DUTIES AND TAXES. We are not liable if non-payment of such fees leads to non-clearance or return of the package.
- Legal or Policy Prohibitions: If changes in laws or policies in your country or region prevent the normal import of specific goods, we are not responsible.
Contact Us
If you have any questions or need assistance, please contact our customer service team at help@crystaira.com. We value your satisfaction and are committed to providing you with the best service and support.