To ensure smooth customs clearance and successful delivery, please provide your PCCC, full Korean-written address (도로명주소), and the full name in Korean registered with your PCCC (한글 성함) in the order notes or by email after placing your order.
Missing information may delay shipping.
Thank you! 💗✨
Every order packing video will be posted on all three platforms below:
TikTok (randomly posted on ONE of our official accounts):
@crystairascooops
@crystairascooops1
@franccca0426
Instagram (official account):
@franccca0426
YouTube (official channel):
@Francaaa0426
📌 Please note:
Your video will be posted on TikTok, Instagram, and YouTube at the same time,
but on TikTok it will be uploaded to one random official account, not all three.
Packing videos are arranged based on Shipping Time, not Order Number.
Some orders may require extra preparation, such as:
special requests
specific IP restocks
Because of this, videos are edited and posted after shipment, following our posting schedule.
👉 In most cases, your video will be posted about 2–3 weeks after your order is shipped.
Due to our current order volume, packing videos are shared on social media by schedule,
so we can’t always guarantee the video will be posted before delivery.
Thank you so much for your understanding 💛
Yes, absolutely!
If you’d like to see your packing video earlier,
feel free to contact us via email or WhatsApp 💬
Email: help@crystaira.com/Whatsapp: +86 134 3487 5621
✨ We’ll be happy to send your video to you privately on WhatsApp first, and the social media post will follow our regular schedule.
📌 Please kindly note:
Video editing takes a little time —
early requests usually take about 5–7 business days to arrange.
Thank you for your patience and support 💖
Every order is filled with cute surprises and themed IP goodies 💖
A surprise you didn’t know you needed ✨
Each box contains 16 items:
• 1 Makeup Suitcase (random pattern)
• 15 Character Items
✨ All items are IP-themed products
🎯 Each ball = 1 item
🎯 We randomly draw 15 balls for your order
📄 Each ball contains a category slip inside
→ The slip determines the type of item you’ll receive
🎁 Whatever you draw is what you get —
that’s part of the fun!
Want your order filmed beautifully? 💕
• Add the “Social Media Packaging Video” at checkout
• Video orders: 7–10 business days
• No video? Your order will still be
carefully packed with love
🚫 All orders are final sale
• If your preferred character is not listed,
you can leave a note at checkout
📦 Please double-check your shipping info:
📞 Phone · 📧 Email · 📍 Address
⏳ Processing Time
• With video: 7–10 business days
• Without video: 4–7 business days
🚚 Delivery Time
• 5–20 business days (varies by region)
• help@crystaira.com
• WhatsApp: +86 134 3487 5621
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