1️⃣ Holiday Date: Feb 14 – Feb 24 (UTC+8)
➤ Our website will remain OPEN, and orders can be placed as usual.
➤ All shipments will be temporarily paused during this period.
2️⃣ Processing & Shipping Timeline
➤ Gift box packing and shipment will be delayed by approximately 7–10 business days.
➤ All orders will be processed and dispatched in order after the holiday once courier services resume.
3️⃣Early WhatsApp Video Requests accepted until Feb 12 (UTC+8). After Feb 12, we will no longer be able to arrange early video sending due to holiday preparation.
*Customer service will be available at limited times during the holiday.
To ensure smooth customs clearance and successful delivery, please provide your PCCC, full Korean-written address (도로명주소), and the full name in Korean registered with your PCCC (한글 성함) in the order notes or by email after placing your order.
Missing information may delay shipping.
Thank you! 💗✨
Every order packing video will be posted on all three platforms below:
TikTok (randomly posted on ONE of our official accounts):
@crystairascooops
@crystairascooops1
@franccca0426
Instagram (official account):
@franccca0426
YouTube (official channel):
@Francaaa0426
📌 Please note:
Your video will be posted on TikTok, Instagram, and YouTube at the same time,
but on TikTok it will be uploaded to one random official account, not all three.
Packing videos are arranged based on Shipping Time, not Order Number.
Some orders may require extra preparation, such as:
special requests
specific IP restocks
Because of this, videos are edited and posted after shipment, following our posting schedule.
👉 In most cases, your video will be posted about 2–3 weeks after your order is shipped.
Due to our current order volume, packing videos are shared on social media by schedule,
so we can’t always guarantee the video will be posted before delivery.
Thank you so much for your understanding 💛
Yes, absolutely!
If you’d like to see your packing video earlier,
feel free to contact us via email or WhatsApp 💬
Email: help@crystaira.com/Whatsapp: +86 134 3487 5621
✨ We’ll be happy to send your video to you privately on WhatsApp first, and the social media post will follow our regular schedule.
📌 Please kindly note:
Video editing takes a little time —
early requests usually take about 3–5 business days to arrange.
Thank you for your patience and support 💖
🎥 Add-On: Social Media Packaging Video
Want your CYSTAIRA Mystery Scoop to shine on TikTok, Instagram, YouTube, or Facebook?
Add this Social Media Packaging Video option to your order and receive a personalized, aesthetic unboxing video made just for you! 🌷
💖 Why Choose This Add-On
We turn every scoop into a mini cinematic experience. From hand-selecting your items to wrapping each one with love, our team spends hours filming and editing to capture the joy of your moment.
Each video includes:
✨ Carefully curated items
✨ Thoughtful wrapping and surprise touches
✨ Relaxing ASMR sounds & dreamy visuals
✨ A behind-the-scenes look at how your scoop is created
Every frame is crafted with attention to detail — transforming your order into a beautiful, shareable memory.
⏳ Please Note
• Video production usually takes 7–10 business days for filming and editing.
• If you don’t select this add-on, your order will still be beautifully packed — just without a video.
• Want to be tagged? Leave your TikTok / Instagram / YouTube / Facebook username and order number at checkout.
💌 Need Help?
Email us anytime at support@cystaira.com
— our team will respond within 24 hours.
💡 This is an add-on service and must be purchased together with your product order.
Video-only purchases will not be shipped. We’ll tag you when your video goes live!
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